Walton Garden Buildings

I initially made the mistake of ordering a Summerhouse with Walton Garden Buildings. I feel obliged to warn potential buyers about this company. This is by far the worst company I have ever had the misfortune to deal with as my delivery was missed twice, impossible to get hold of someone (customer service non-existent and answer phone) and then to get my money back was another experience. So my advice is to buy from gardenbuildingsdirect.co.uk, very happy with them. But if you are not convinced and still feel the urge to buy from Waltons, please give them a call first and I will be amazed if you actually get hold of someone to speak to and secondly their products are more expensive. I won't be surprised if they go into liquidation any time soon.

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P J.

I ordered a playhouse last monday 28th and it arrived today 5th at 8.15am we have put it together and it looks fine, not a hundred percent but nothing we could not put right (not worth complaining about) would consider using again.

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Mrs H.

Walton Garden Buildings Ltd is the leading UK manufacturer of garden buildings in the UK. Our customer service and delivery support is market leading and at present we have no outstanding customer issues. Genuine customer feedback provided to this company indicates an excellent level of Customer Service It is a regrettable fact of Internet trading in today’s environment that fraudulent reviews are posted alongside genuine reviews, making reasoned buying assessments by prospective buyers difficult. If for any reason, our normally market leading delivery and customer service has been below expectations or you wish to talk about a prospective order, we would ask that GENUINE customers contact Bruce on 0870 8210001 to discuss your Walton’s order and any issues you may have . If you are looking to place a new order, please contact us on 0870 1201000 or visits our show site. Talk to our staff and feel the product. You will not be disappointed.

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Spencer B.

Totally Disgusted in this company. I ordered a 10x12 Metal shed from them on 08-06-2008, all OK there, 2 days later they gave me a delivery date of 12-06-2008. I stopped in all day waiting and past five in the evening I thought I would give them a ring, After waiting for 20 odd minutes to be connected to a so called customer sales team, they told me this item was out of stock but they have debited my credit card. After several calls waiting 20 to 30 minutes each time to be connected to an advisor (again at my expense) has proved fruitless. I have emailed, I have also phoned and been put through to a answering machine and left my contact deals to no avail. They have not contacted me once since telling me a delivery date. I now have to seek legal advice from the Trading Standards and my Credit Card company, which I have done and waiting on their responses. A little common courtesy to inform me what had gone wrong would have gone a long way, but they simply have total disregard for your custom. They are now sitting on £389.99 of my money and have never even attempted to refund me. After reading the other posts it seems mine is not an isolated case? Why did I use this business? Because a friend across the road had one of these sheds from Waltons and had no problems. Really Buyer Beware, I echo what others have said here and that is deal with these at your peril. How was the service? In a word, Atrocious. Would I use again? NO not ever. What could the business do better? In my particular case they certainly could do everything better.

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Rob B.

Unfortunately I have also fallen victim to Walton's Garden Building's mascarade as a reputable company. I ordered my shed and was told I had to be here to receive it or I would have to leave a signed note giving permission for it to be delivered in my absence. They agreed they would contact me prior to delivery but did not. No note was left but they left the shed at the front of the house for any passerby to take while I was at work. When I finally got around to erecting the shed I found the nails were the wrong sizes, the instruction sheet was not legible and the parts did not correspond with what was illustrated. I contacted them and was left holding for approximately 20mins so I hung up and emailed them. They did not respond to arrange for delivery of the correct nails etc. I emailed them again and expressed my dismay at the poor service I was receiving and they still haven't bothered to respond. Someone mentioned earlier that once they have your money they don't care....I found that to be 100% true in my case.

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Goldy F.