Harreds International Ltd

Dear Customers We thought it is time to drop a line to reassure our customers on the services and products we offer. We deliver all over the country over 600 items of furniture per week and we are extremely proud that we are able to offer amazingly quick delivery on over 90% of our items and as mentioned “…. excellent designs and outstanding quality”. We are very proud that we are able to continue to do this in difficult trading times and manage to offer fantastic products at massively reduced prices. We are truly sorry when individual customers have problems with our dining chairs as we deliver more than hundreds of chairs per week, on occasions we do have rare instances of delay from our chair supplier. We do apologize for all the inconvenience that we brought you about the delay. Sometimes customers receive damaged items it is our responsibility to try and offer a replacement product if circumstances deem this practical for all parties. However on occasions certain circumstances dictate that to avoid further problems for all parties we will offer a full refund instead. These occasions are rare but we can assure you are for the correct reasons to avoid further risk of problems when they are foreseen. However we do occasionally get it wrong, like you we are human. In turn we are constantly in correspondence to improve the service we offer. Finally we would like to reassure all that all our solid oak furniture is 100% brand new when you receive it, every piece of our furniture meets high standard quality controls from all of our manufacturer, we have spent years trying to perfect ground breaking quality controls on this type of furniture. If you have got any questions please give us a ring and we will answer any questions openly and professionally. Over 99% of our customers are very satisfied with our services and we are very proud of being the best at what do. Kind Regards Solid Oak Warehouse

10

Michael C.

Supplied 2, two legged chairs as part of my order. Almost impossible to contact by phone and when you do the result is zero. 2 letters and three months later and the whole fiasco is in the hands of trading standards. Avoid at all costs.

20

Howard M.

Supplied 2, two legged chairs as part of my order. Almost impossible to contact by phone and no results when you do. Three months later and the whole fiasco is in the hands of Trading Standards. DO NOT USE

20

Howard M.

I bought an oak table from them that has serious faults. They said they would contact me but they haven't. Four months now and they won't even answer the phone.

420

Therese P.

Ordered a solid oak dining table from their website. Paid �£500 for it. Had problems with delivery, with the table which is faulty and with the chairs. They answer emails but not my questions. They (Solid oak warehouse) don't want to sort the problem and don't want to take the table back. They are not consistent, every time I speak to them they say something different. It is going on for nearly 2 months now. I am very frustrated.

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Aa A.