Harreds International Ltd

Reviews

• Great company

  I bought a mirror and it was cracked. I went to the showroom, they replaced it for another one. Top service. What more could you ask for?

  10

  James S.
  Review Date: 07/02/2011 Report review
• Great service!

  I don't know what the company was like before as most of the posts are from 2008/2009 but their customer service is great now. Emailed answered quick, phone calls answered, and yes I had a problem but it was resolved without any issues and I now have a lovely table and 6 chairs which look great. The website has changed too. The whole company has improved a lot from 2 years ago when I ordered a bespoke sideboard. Well done!

  10

  Silvia J.
  Review Date: 27/08/2010 Report review
• Not sure how many stars to rate. But Thank You Solid Oak Warehouse

  I too had problems with Harreds Int. The table split - they didn't help. I found this thread and eventually spoke to them and after a while they repaid me the money I'd paid. The old company was wound up and they didn't have to repay but did. So as I said earlier thank you.

  10

  S S.
  Review Date: 31/12/2009 Report review
• Do not buy from Solid oak warehouse

  I ordered 4 chests of drawers from them ..........knew the price looked to good to be true. I received a call from them stating that the price advertised on the website & on my order was wrong & that they would not fulfill my order at that price!!!! Instead of the �£150 discount I recieved online they were offering just �£10!!!!! Crooks!

  20

  Helen W.
  Review Date: 06/08/2009 Report review
• Solid oak warehouse

  Dear Customers We thought it is time to drop a line to reassure our customers on the services and products we offer. We deliver all over the country over 600 items of furniture per week and we are extremely proud that we are able to offer amazingly quick delivery on over 90% of our items and as mentioned “…. excellent designs and outstanding quality”. We are very proud that we are able to continue to do this in difficult trading times and manage to offer fantastic products at massively reduced prices. We are truly sorry when individual customers have problems with our dining chairs as we deliver more than hundreds of chairs per week, on occasions we do have rare instances of delay from our chair supplier. We do apologize for all the inconvenience that we brought you about the delay. Sometimes customers receive damaged items it is our responsibility to try and offer a replacement product if circumstances deem this practical for all parties. However on occasions certain circumstances dictate that to avoid further problems for all parties we will offer a full refund instead. These occasions are rare but we can assure you are for the correct reasons to avoid further risk of problems when they are foreseen. However we do occasionally get it wrong, like you we are human. In turn we are constantly in correspondence to improve the service we offer. Finally we would like to reassure all that all our solid oak furniture is 100% brand new when you receive it, every piece of our furniture meets high standard quality controls from all of our manufacturer, we have spent years trying to perfect ground breaking quality controls on this type of furniture. If you have got any questions please give us a ring and we will answer any questions openly and professionally. Over 99% of our customers are very satisfied with our services and we are very proud of being the best at what do. Kind Regards Solid Oak Warehouse

  10

  Michael C.
  Review Date: 21/05/2009 Report review
• Non existent customer service

  Supplied 2, two legged chairs as part of my order. Almost impossible to contact by phone and when you do the result is zero. 2 letters and three months later and the whole fiasco is in the hands of trading standards. Avoid at all costs.

  20

  Howard M.
  Review Date: 30/01/2009 Report review
• SOLID OLD CONMEN

  Supplied 2, two legged chairs as part of my order. Almost impossible to contact by phone and no results when you do. Three months later and the whole fiasco is in the hands of Trading Standards. DO NOT USE

  20

  Howard M.
  Review Date: 30/01/2009 Report review
• Problems all the way

  I bought an oak table from them that has serious faults. They said they would contact me but they haven't. Four months now and they won't even answer the phone.

  420

  Therese P.
  Review Date: 29/10/2008 Report review