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I ordered and received two hats and was dissatisfied with the quality compared to the web pictures - nowhere near as good quality as a friend's hat they had had for some time. Returned immediately (two weeks ago) to the only address shown on their website, obtaining proof of posting from Royal Mail - despite numerous chases, emails, phone calls, no news on hats or refund - very, very cross indeed and will pursue with OFT if no word.
Kate D.
Great funky fleeces and hats - kids stuff is the best!
Helen W.