Freewheel Cycle Shops

Reviews

• Disappointing Service - never again

  Disappointing - fact - The crank on my 1 year old bike had been taken off and replaced by Freewheel during a £50 service (and £150 new disc brake installation) after I was told it was loose, The crank fell off after 4 miles biking causing me to fall off. The crank had never caused me a problem before. I wasn't told during the service the crank would be in imminent danger of falling off. We both looked at the thread and we agreed there was enough. I was told it was a cheap part and was asked if I wanted to replace it - that wasn't really a good enough reason in my opinion. So, after the crank dropped off, I complained and took the bike back to the shop. It seemed from the start I was receiving reasons why this would've happened ie not their fault. They kept it for a week as the mechanic was away. I was told it was not their fault as it would've happened anyway, it was a cheap part, I should've replaced it etc. I am dissatisfied basically as it just seems that having had the crank re-fitted and then for it to fall off after 4 miles is just not acceptable. I believe the part wasn't tightened properly and if indeed it was in such poor condition that it was going to fall off at any moment, I should've been told. Communication - conversations were basically a monologue of how it wasn't their fault, call backs always took a few days, calls weren't returned, they kept the bike for over a week waiting for the mechanic to return. I had another bike shop look at it and there is nothing wrong with the crank. Make your own mind up.

  10

  M L.
  Review Date: 01/11/2009 Report review
• Very good recomended

  This shop is a very well stocked bike shop selling all the good components from all the top names. I found this shop about a year ago and visit at least once amonth. no problems

  10

  Alex A.
  Review Date: 17/01/2005 Report review
• Freewheel

  A top bike shop. Excellent staff. Quality repairs. Plenty of bikes and accessories. Always busy on Saturdays!

  Visit Freewheel first.

  10

  Peter O.
  Review Date: 16/08/2004 Report review
• XTR Upgrade

  Brought my first mountain bike a Trek 6700 (Disc) from freewheel about three years ago, got some great advise before I brought it from the guy's at the shop who told me everything I needed to know about it. And what a shop it's got everything you could ask for in a cycle shop, the expensive exotic's and the cheap and chearful entry level bikes. I've now got a Spesh Epic which I love and have just upgraded the brake- levers, brakes, crank and front & rear mech with XTR kit. From walking into the shop and asking about buying it all, to having it fitted and ready to ride only took a few days. And with freewheel being a recommended Shimano service centre everything was set up like a dream. The bike looks and handles better than I could ever imagne. Do yourself a faver if your in the market for a £400 or £4,000 road or mountain bike, get yourself down to the boy's at freewheel, the service and most importantly the after sale service is the best.

  10

  Wayne F.
  Review Date: 08/07/2004 Report review
• Freewheel For Service

  I recently ordered a new bike from Freewheel which owing to supplier problems took 2 months to arrive. The staff went out of their way to keep me informed and eventually had to source a bike from another shop for me. All this was done with the minimum of fuss. And they do a free 1 month check on new bikes and discounts for further services, and they know what they are talking about unlike some other cycle shops I could mention. What more could you ask?

  10

  Phil M.
  Review Date: 06/07/2004 Report review